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The Effortless Helpdesk Support for Business Catalyst


  • Add a domain name to your site using the Adobe BC DNS service

    Adobe Business Catalyst DNS  Service

    Your DNS settings must be changed to 24hrs prior to “Live Status” - - primary DNS server - - secondary DNS server - - optional tertiary DNS server






  • Adobe Business Catalyst — System Status

    System Status Timeline here:


  • Can I Test Drive Business Catalyst

    Free Business Catalyst Trial 

    Choose an integrated online business system that gives you full control over your digital brand.

    Discover the power of the Business Catalyst Online Business Builder by taking a FREE no obligations 30 day trial.

    You can set up a free trial website using simple website templates and then explore the ADMIN area to get a feel of the BC technology . Please note the trial is not a stand alone website to build on for your business but rather a test drive to explore the all-in-one Content Management System and Digital Marketing platform. It's a powerful system that brings together all the core features you'd need to build most websites including eCommerce, Events, Membership, Blogging, Directory & Forums etc.

    There are also written "How To" tutorials and videos in the ADMIN area that cover every aspect of this powerful yet intuitive system.

    At the end of 30 days, if you do not wish to proceed, then no problem.
    We do NOT require any Credit Card details from you for you to participate in the trial.

    To take the FREE 30 DAY TRIAL - click here

    Or call us on 02 6628 1060 with your questions.


  • Connecting to your site using sFTP

    Using SSH File Transfer Protocol (SFTP), you can upload large quantities of files to your site, including web pages and images.

    If you are new to working with FTP/SFTP, see SSH File Transfer Protocol on Wikipedia.

    Article continued here:

  • Gmail - Add Your Business email to Gmail for Business

    Add Your 'Email Business Account'

    1. Go to your Gmail Settings 

    2. Click -> Accounts

    3. Check mail from other accounts -> Add Email Account


    Enter the following details:

    a) Your Name: your name as you wish it to appear on your outgoing email messages 

    b) E-mail Address: your email address

c) Account Type: select either POP or IMAP from the dropdown list

Incoming mail server:

    e) Outgoing mail server (SMTP): 


    g) User name: your email account

    h) Password: your email account password

    i) Port no. 995


    To 'Send Mail As'


    Enter the following details:

    1. check 'Secure Connection using TLS'

    2. Outgoing mail server (SMTP):

    3. Port: 465











  • Gmail - Turn your Gmail into a business account

    Gmail Business Account

    Published on Sep 20, 2016 by Google

    It’s widely known that many small business owners have been using their personal Gmail accounts for business email. This is partially because there has never been a seamless way to migrate your Gmail account into a business account.


    Business email powered by G Suite

    Thanks to the Apps team, now there's an easy way to migrate over contacts, data, and files.

    Check out more here

    Additional benefits to owning a business account through Google is the 24/7 support just a phone call away, more storage for your Drive and email, and advanced security and spam filters.

    With Google Apps you can keep all your business data and information under your administration. You can also manage your domain as well if you bought it via Google Domains. Now your domain and your email will be with one company.

    Want to take full advantage of the existing The Apps Show video library?

    Check out the following resources:
    - Check out our searchable library:
    - Ask access to our Google Drive: You’ll have access to all scripts and videos in mp4 format, so you can create your own training resources!

    • Category

    • Before you create your business email address

      Here are some current limitations that apply to business email (and are subject to change):


    1. You need to have an existing Gmail account. If you don’t have Gmail, it’s easy to sign up at Create your Google Account. If you don't have Gmail, but would like a Gmail business email account, sign up at Get email for your business

      If you have more than one Gmail address, you can select only one account to be linked with the new business email address. You can add additional accounts to your domain by unlocking additional features.

      To have a business email address, for example,, you either need to purchase a domain with us or use a domain that you already own. During the sign-up process:

      • If you already own a domain, you need to verify that you own it and change the mail settings so that Google can send and receive emails for your preferred email on this domain. The sign-up process walks you through these steps for domain verification.
      • If you need to purchase a domain, you can choose a domain name (the part) for your business email address.


      If you own a domain already and use aliases to receive emails, you can no longer use those aliases to forward email to a central account on your domain with business email. For more information, see Transfer of email aliases not yet supported. If you purchase a new domain, you can create new aliases for your business email by unlocking additional features.

      Linking your Gmail account with a business email address is currently only available for accounts originally registered in Canada, Hong Kong, Ireland, Mexico, New Zealand, Saudi Arabia, South Africa, the United Kingdom, and the United States.

      Your Gmail account must specify English as the primary language.

      If you have a Gmail account that includes a secondary calendar, Google Site, or you use Gmail delegation for your Gmail account, you can’t sign up currently. For further details, and other restrictions, see Considerations before signing up, unlocking additional features, or canceling.

      If you have a Gmail account, and want to use Inbox, a new service, you need to unlock additional settings in G Suite settings.

  • How do I configure my Email software and Email settings?

    Configure an email client to use a secure connection

    Configure email client to use a dedicated secure domain that uses SSL/TLS encryption for both incoming and outgoing communication.

    Set up email on Outlook (Windows)

    This guide explains how to configure your Microsoft Outlook 2013 to access your email account.

    Set up email on Outlook (Mac OS X)

    Configure Outlook for Mac to use a dedicated secure domain that uses SSL/TLS encryption for both incoming and outgoing communication.

    Set up email on Apple Mail (Mac OS X El Capitan)

    Learn how to configure your Mac Mail version 8.2 (Included with Mac OS X Yosemite) to access your email account.

    Set up email on Apple Mail (Mac OS X)

    Learn how to configure your Mac Mail version 8.2 (Included with Mac OS X Yosemite) to access your email account.

    Set up email on iPhone 6

    This guide explains how to configure your iPhone, iOS 8 to access your email account.

    Set up email on Android

    How to set up your email account on an Android device using Gmail.

    Set up email on iPad

    This guide explains how to configure your iPad, iOS 9 to access your email account securely.

    Set up email on Windows Surface

    This guide explains how to configure your email account using the default Email app on Windows Surface Pro 3 running Windows 8.1 Pro.

    Set up email on Blackberry

    This guide explains how to configure your Blackberry to access your email account securely on version 10.

    Set up email on Windows Phone

    This guide explains how to configure your Windows Phone to access your email account using a Nokia Lumia 520 mobile phone running the Windows Phone OS 8.0

  • How do I find my Keywords


    Here's the link to the Google Keyword Planner:

    and instruction video
  • How long does SEO take before I see good results?

    How Long does SEO Take?

    Video Title: How to hire an SEO
    by Google

  • HTTPS - add a SSL certificate to your site


    What is HTTPS?

    HTTPS stands for Hyper Text Transfer Protocol Secure - this is the secure version of HTTP, the protocol used when data is transferred between your browser and the server that hosts the website you are visiting. As the name says, in the case of HTTPS all the communication between your browser and the website you are visiting is encrypted.

    More here



  • Moving your website to a different host


    Moving your website to a different host with Matt Cutts

    (Changing DNS to point to new IP address)

  • Newsletter - image problems when sending


    This is usually something to do with the image sizes and server rendering capabilities of the email client.  Some servers also have their own settings which block images. 
    Try reducing your image sizes.




  • Roll Back Web Pages Edits

    Business Catalyst allows you to archive and rollback, saving changes from the past 90 days for both pages and templates.

    Watch Video



  • What is Business Catalyst?

    Business Catalyst Overview

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